Owners

Getting Started

• Need help with something? Chat with our Team Monday-Friday 9-5pm (AEST)
• How do I Sign Up for Mad Paws?
• What type of pets does Mad Paws accept?
• Is Mad Paws right for my pet?
• How can I add my pet to my profile?
• What services does Mad Paws offer?

Finding a Sitter

• How do I find a Pet Sitter for my pet?
• Where do I find a Sitter's contact information?
• How does the Mad Paws booking flow work?
• What does the Pet Sitter's rate cover?
• What if the Pet Sitter doesn't reply?
• Can I trust Mad Paws Pet Sitters?

Bookings and Meet & Greets

• Can I meet a Pet Sitter before agreeing to a booking with them?
• How do I rebook my Pet Sitter?
• How do I cancel my booking?
• After a booking can I give feedback to my Pet Sitter?
• How do I Confirm the End of Stay?

Repeat Weekly Bookings

• What are Repeat Weekly Bookings (RWB)?
• How do I make a Repeat Weekly Booking?
• When do I pay for Repeat Weekly Bookings?
• Can I edit/add to an existing Repeat Weekly Booking?
• How do I Pause a Repeat Weekly Bookings?
• My Pet Sitter isn’t offering Repeat Weekly Bookings and but wants to sign up. How do they do that?

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Payments and Pricing

• What is the Mad Paws Cancellation and Refund policy?
• How do I change the dates of my booking?
• Can I pay a Pet Sitter in cash?
• Can I negotiate the price of my booking?
• Can I cancel after I’ve paid?
• How do I pay for my booking?

See all 7 articles

COVID-19

• COVID-19 and Pet Sitting: What You Need to Know
• COVID-19: New Requirements for Pet Sitters
• COVID-19: How We’re Keeping Our Community Safe

Emergencies, Accident Cover and Tax

• Help, there's an emergency!
• Mad Paws Accident Cover - What is included?
• What happens if a pet runs away when in the Pet Sitter's care?
• How does Mad Paws help me resolve any issues I have with a booking?

Mobile App

• How can I download the Mobile App?
• App not working?

General

• What is Mad Paws?
• Why use Mad Paws? Is it reliable and safe?
• How does Mad Paws verify their Pet Sitters?
• What information does Mad Paws share?
• What is the Mad Paws Feedback Policy
• What's the difference between Pet Hosting and Pet Sitting?

See all 9 articles